Legal
For the Nestra resident, guard, staff and partner apps.
In the Resident app
Open Profile → Privacy & data → Delete account, and confirm. It takes effect at once and signs you out on every device. You can download a copy of your data from the same screen first.
Without the app, or for a guard, staff or partner account
Write to info@nestra.com with the phone number your account signs in with, and say you want it deleted. Before erasing anything we confirm the request really comes from you, by replying or by calling that number. We act on a confirmed request within 30 days and tell you when it is done.
If you are a society's only administrator, another administrator has to be appointed first, so the society is not left without one.
What is erased
- Your name, phone number and email. The number is freed, so you can sign up again later as someone new.
- Your household entries: family members, vehicles, domestic help and frequent visitors.
- Your marketplace listings, your notifications and your registered devices.
- Any identity documents you submitted, including the scans.
- Your sessions, on every device.
What the society keeps
Some records belong to the society's books, and a society must keep them: bills and payments, the visitor register, complaints and their comments, and the log of actions taken. They stay, attached to an account that no longer says who you were. The record of the choices you made about optional features is kept too, so the society can show what was agreed and when.
More about what we collect and why: Privacy policy.